Active Agents vs Ticket Volume
Active Agents
Ticket Volume
Resolution Time
72%
4.2hAvg. Resolution Time
12%vs last month
Shift Adherence
88%
88%Adherence Rate
5%vs last month
Overtime Hours
36%
12.6hTotal Overtime
8%vs last month
Idle Time
24%
2.1hAvg. Idle Time
15%vs last month
Busiest Days & Hours
MonTueWedThuFriSatSun
12 AM3 AM6 AM9 AM12 PM3 PM6 PM9 PM
Less Busy
Most Busy
Workforce Performance Overview
Your Team
Company Avg.