Active Agents vs Ticket Volume
Active Agents
Ticket Volume
Resolution Time
4.2hAvg. Resolution Timevs last month
72%
Shift Adherence
88%Adherence Ratevs last month
88%
Overtime Hours
12.6hTotal Overtimevs last month
36%
Idle Time
2.1hAvg. Idle Timevs last month
24%
Busiest Days & Hours
MonTueWedThuFriSatSun
12 AM3 AM6 AM9 AM12 PM3 PM6 PM9 PM
Less Busy
Most Busy
Workforce Performance Overview
Your Team
Company Avg.